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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Products

Below are some common questions about our products

Can I return my product?

Yes, we do accept returns within 30 days of purchase, as long as the item is unused and in its original packaging. Please reach out to us via our contact page to initiate a return.

Are your products organic or chemical-based?

All of our products are made from natural ingredients, safe for both your plants and the environment. We avoid harmful chemicals to keep things green and healthy.

How should I store your products?

Store them in a cool, dry place, away from direct sunlight. Make sure lids are tightly sealed after each use.

Orders

Below are some of are common questions about orders

How do I check the status of my order?

Once your order ships, you’ll receive an email with tracking details. You can also log into your account to check your order history and status.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, we may be able to help. Reach out to us as soon as possible through our contact page.

I received the wrong item. What should I do?

Oops! We're sorry about that. Please send us a message with your order number and a photo of the incorrect item, and we’ll fix it right away.

Do you offer bulk or wholesale orders?

Yes, we do! Please get in touch with us for bulk pricing and more information on wholesale opportunities.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship overseas?

Currently, we only ship to the USA and Canada. Shipping costs for Canadian orders will apply, and will be added at checkout.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 2-5 business days to arrive. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Any question?

You can contact us through our contact page! We will be happy to assist you.